We would be happy to help solve any product related query that you may have, via our contact us services.

In the unlikely event that you receive merchandise that is damaged, or different from the one(s) ordered, please send us a photo of the product along with your order details within 24 hours of delivery at support@b77life.com or via what’s app on +91 95995 50779 (Leave a message anytime, Live Chat available Mon-Sat 9am-5pm)

For all other items eligible for returns, please inform us within 10 days of delivery via e-mail to support@b77life.com or via what’s app on +91 95995 50779 (Drop a message anytime, Live Chat available Mon-Sat 9am-5pm). 

Please refer below to the detailed applicable terms for returns within India and Internationally.

For Orders Within India

Returnable items are specified on the website, so we request you to kindly check the eligibility of your garment prior to initiating the return process.

Items to be returned must not be used, worn, washed, or damaged in any way. 

Return items will only be accepted in their full original packaging and with all tags and labels intact and attached to the garment. Any item that has been damaged, soiled, altered, washed or deemed unsaleable will not be accepted as a return

• Any product that was personalised or altered to your requirement.
• Accessories
• Jewellery
• Gift Cards
• Discounted products or Sale Items
• Products that are not eligible for return/exchange (specifically mentioned in product information).
• Products which have been used, worn, soiled, have makeup marks, perfume/deodorant smell and/or have been treated with detergent in part or full.

Once we receive your return request via email or WhatsApp, we will initiate a reverse pick up with our shipping partner at no cost to you. The return package must include all original product packaging including product sleeves, product bags, and non-tampered attached tags.

Please note that some pin codes may not be eligible for reverse pickup, contact us via email or WhatsApp to know if your pin code qualifies for collection.

In case your pin code is not eligible for reverse pick up, you would need to send back the return item(s) at your own cost, to our address B77 TechStyles Pvt Ltd. B-77 Sector 5, Gautam Buddha Nagar, Noida, 201901, Uttar Pradesh, to reach us within 14 days of the order date. 

We strongly suggest using a tracked delivery service like a courier or registered post to send back the garment(s). 

The return package must include all original product packaging including product sleeves, product bags and non-tampered attached tags 

Once the returned merchandise has been received at B77, it will be forwarded to quality control to check for eligible goods conditions as mentioned above. We would require 48 hours for this process. 

You will be informed via email or WhatsApp once your returned item(s) have been accepted. 

For transactions paid online via Credit/Debit or any other payment mode:  You can choose to receive B77 store credit for future purchases valid for a period of 12 months or get a refund on your original mode of online payment. 

For Cash on Delivery orders, our refunds are limited to store credit only for the total item invoice amount excluding the COD fee. No Cash refunds will be made under any circumstances. Store credits can be used by you for your future purchases with us valid for a period of 12 months.

Your Products are not eligible for refund in the following cases:

• Incorrect or outdated delivery address due to which delivery was not made.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by our shipping partner.
• In case package is refused by recipient.
• Products returned are in used or damaged condition

Note: Refunds will only be initiated after we have received the reverse order shipment and our quality team have checked the item(s).

For International Orders

Returnable items are specified on the website, so we request you to kindly check the eligibility of your garment prior to initiating the return process.

Items to be returned must not be used, worn, washed, or damaged in any way. 

Return items will only be accepted in their full original packaging and with all tags and labels intact and attached to the garment. 

Any item that has been damaged, soiled, altered, washed or deemed unsaleable will not be accepted as a return. 

No returns or refunds will be accepted for the following items:

• Any product that was personalised or altered to your requirement
• Accessories
• Jewellery
• Gift Cards
• Discounted products/ Sale Items.
• Products that are not eligible for return/exchange (specifically mentioned in product information).
• Products which have been used, worn, soiled, have makeup marks, perfume/deodorant smell and/or have been treated with detergent in part or full.

International orders are not eligible for reverse pick up, you would need to send back the return item(s) at your own cost, to our address B77 TechStyles Pvt Ltd. B-77 Sector 5, Gautam Buddha Nagar, Noida, 201901, Uttar Pradesh, to reach us within 14 days of the order date. 

We strongly suggest using a tracked delivery service like a courier or registered post to send back the garment(s). 

The return package must include all original product packaging including product sleeves, product bags and non-tampered attached tags Responsibility of the product(s) being returned will lie with the sender. B77 will not be held responsible for any damage caused during the transit of the product(s) from sender’s destination to the return address. 

Once the returned merchandise has been received at B77, it will be forwarded to quality control to check for eligible goods conditions as mentioned above. We would require 48 hours for this process.

You will be informed via email once your returned item(s) have been accepted. 

You can choose to receive B77 store credit for future purchases valid for a period of 12 months or get a refund on your original mode of online payment. Cash on Delivery is not applicable for orders shipped outside India

Your Products are not eligible for refund in the following cases:

• Incorrect or outdated delivery address due to which delivery was not made.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by our shipping partner.
• In case package is refused by recipient.
• Products returned are in used or damaged condition

Note: Refunds will only be initiated after we have received the reverse order shipment and our quality team have checked the item(s).