Explore our FAQ page for answers on order placement, shipping, delivery, payments, gift cards and more. If you don't find the answer here that you are looking for, do reach out to us on WhatsApp or via our contact us page

Orders and Account

How do I place orders on the website?
Do I need to create an account?
How do I know my order was successfully placed?
How can I be sure my Cash On Delivery (COD) order was confirmed?
Who can I contact if I don’t receive my order?
Can I make changes or amend my order once it has been placed?
Is it possible to cancel my order?
I have received my order, but something is missing or wrong, what do I do?
Where do I find my order number?

Shipping and Delivery

What is your standard delivery time?
Can I request urgent delivery?
Why was my COD order not delivered?
Is shipping free?
Do you ship Internationally?
Can my shipping address and billing address be different?
Can I save multiple shipping addresses?

Returns and Exchange

How can I return an item?
Is return permitted on all items?
Can I return from any international location?
Do I get my money back when I return an item?
How do I use the store credit? 
Why can’t I see my store credit on my account?

Payments and Discounts

How do I pay for my order?
Is the website secure for my credit card transactions?
Can I pay in any currency?
How do I use a voucher code?
How do I receive a voucher code?
Can I share my voucher code with anyone?
My voucher code is not working
I have two voucher codes, which one shall I use?
Voucher code: Terms & Conditions

Gift Cards

How do gift cards work?
I sent the gift card to the wrong person; can it be recalled?
How do I use my gift card?
Why is my gift card not working?
Gift Card: Terms & Conditions

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